We cover most IT hardware. For smartphone repairs we specialise in iPhones, Samsung, Huawei, Oppo, Xioami, Motorola for screens, batteries, charging ports and camera replacements

We repair and improve performance on Desktops and Laptops with extensive knowledge and experience related to MacBook Pro’s Airs and iMacs. We also support and service Windows based computers.

We can provide screen replacements, battery replacements, chargers, RAM upgrades software and operating system updates, malware and virus protection. Set up and configurations of computers is also available.

Drone repairs – Tec Ops is also able to assess and advice the best course of repair for damaged and or malfunctioning DJI Drones. If we can not repair here we have ability to send Drones to DJI Ferntech in Auckland.

We also recover data from damaged hard drives both internal and external hard drives.

If you have another device you would like us to look at, give us a call or email on 03 428 2911 / [email protected].

We have great success reading and recovering data from computers, hard drives, external hard drives.

If we cant recover the data we have a specialist data recovery supplier based in Auckland where we can on send your device to for further recovery attempts.

Data recovery typically attracts a pre payment due to the time it takes us to open and work on your device and various techniques to recover.

Yes we can source and supply new computers, tablets and phones and we add value to our customers by assisting them set up their new devices and have operational as quick as possible.

Our suppliers of IT devices are approved NZ suppliers of key brands of hardware and all new products come with standard NZ product warranties and cover meaning you can buy through us knowing your device is covered and we can help set up for you.

Yes we can. We will check your device and see if under any warranty with the manufacturers. If you device is under 12 months old you should take back to the location / store you purchased from. If within 12 – 24 months old it is still likely you have a manufacturers cover as well if you purchased this device in New Zealand.

We can help and if able to send away to the manufactures repair facility we will.

There may be an assessment / shipping / handling fee applicable that is payable to Tec Ops for our support.

Yes we can help. For iPhones we have apple genuine screens which are the best performing screens, however we can also offer 3rd party manufactured screens which reduce the price of the screen replacement.

Both Apple original and 3rd party screens come with a Tec Ops warranty.

Tec Ops are independent sales, service and repair business in Wanaka, yet we have years of experience and knowledge to repair, service and support Apple iPhones, iPads, MacBooks, iMacs.

As we are independent we can repair parts and products that manufacturers may not be able to.

If you would like an Apple warranty check and repair, we have the ability to facilitate an in warranty repair as we on send to authorised repair agents in NZ.

We can check the status of your apple warranty and are aware of most Apple recalls, device service warranties that are available for apple devices.

If you have provided financial info like bank passwords and or credit card details you should contact your bank ASAP so they can block any transactions.

We recommend disconnecting from wifi so your device cannot be used remotely and shutting it down. Then bring in your device where we can run a system check and any malware / virus software to identify and remove threats.

If you believe your emails have been intercepted, then we may suggest that you change your passwords and pin numbers on critical programs immediately.

For pop ups and possible malware / virus protection we have a System Clean service which helps isolate and remove any issues on hardware and your internet profiles.

We offer an insurance assessment and report service for damaged devices like phones, computers, iPads and drones. This may include drop damage, liquid damage for example. The assessment includes a report on your device, its issues and if possible to fix. We try to provide device purchase and current market value information so that your insurers can quickly decide on the best course of action.

Our Insurance Assessment and Report costs $139 inc GST and includes any relevant paperwork for the insurance company, and any follow-up questions they might have. The insurance company will normally refund you for this fee as part of the claims process, however you do need to check with them.

Yes, we do like to request and get access to the passcode or password for pre-work and post-work testing on a phone and or computer. This allows us to be more professional and thorough in our testing and service of your device. Unless we are performing a system upgrade or transfer we do not backup your data, and we never look through your files unless specifically requested to.
If there is any sensitive information on your device, you are welcome to remove it beforehand.

If you do not feel comfortable to provide your log in and or pin password, we respect that. We just cannot fully test your device and cant be held responsible for not being able to check all typical functions if we do not have the ability to check etc.
Alternatively we can allow you to shadow the technician during the assessment time when we need the Pin no / Passcode so you can input your credentials directly.

We have years of experience dealing in Smartphones, Computers, Desktops and Drones.
We keep a huge selection of parts for repairs in stock.
We can offer a very fast turn around with highly experienced technicians.
We have pride in our work, and offer a warranty on most of our repair work.
We know what we are talking about, passionate about technology and will offer you the best advice.

Tec OPs is pleased to offer a courier repair service for customers who are not located in Wanaka. We service customers and their devices from all over New Zealand.

All you need to do is package up your phone and or computer including any relevant detail of issues / contact details and return address then courier to us at 24 Dungarvon Street, Wanaka 9305, 0800622677.

Once we receive your device we typically let you know it is here via phone call and or text message and we contact you if there are any questions we have on issues etc.

We then start the assessment and repair based on contact and approval with you.

Once the repair is completed we send you and invoice via email for payment and or you can pay for the repair via credit card.

Once the payment for the repair is received, the device is placed into a return courier box/ bag and collected to bring back to you.

We typically use Courier Post for our courier returns.

We offer an assessment service as a first step as a chargeable service. Once this is completed we let you know what is the best course of action and pricing.

You can decide to proceed or not based on the assessments findings.

If we encounter an issue with your device whilst in our care it is our responsibility to contact you and advise what has happened and work on the best course of action. We have highly trained technicians and processes to protect your device and its data.

We don’t cover data loss on customers devices due to the various reasons the data may have been lost prior to arriving at Tec Ops.

Tec Ops takes the utmost care when handling repairs.

Ensure it is packaged properly and use bubble wrap if possible. The courier company insures its tracked items but only if it is packed well in the first place and pending their terms and conditions. And transportation damage is taken up with the courier company.